Advise housekeeping which rooms have been vacated and are ready for cleaning. Red Lobster, Newark, NJ. You should have a pleasant and professional disposition with guests and other hotel staff. Computer Electronics Engineering Technology. Resolved service-related problems in a timely manner. P... Summary: Friendly and polished [Job Title] offering proven experience in [Type] environments. Now that you’ve seen an example of a job winning Hotel Front Desk Clerk resume, here are some tips to help you write your own. Make it immediately clear that you have the skills needed to succeed in a front desk role so they take your application seriously.. One way to do this is by writing a strong resume skills section to strategically highlight your most valuable abilities related to front desk work. Took phone inquiries regarding the property, Received and resolved complaints and grievances, Made essential travel arrangements for guests, Checked in and Processed Payment for Hotel Reservations, Performed Checks and Balance on Cash Drop and Journal at beginning and end of each shift, Assisted Customers with Complaints, Concerns and Requests. All rights reserved. It includes plenty of white space and, if appropriate, dashes of color to stand out as an attractive resume. are active or restricted, Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment, Improved property management functionality by submitting key change requests, Coordinated sale and planning for wedding parties and events, Maximized revenues partnering with regional manager to forecast rates based on market trends, Confirmed reservation in system and reviewed all noted information, Recorded guest comments or complaints referring customers to managers as necessary, Promoted positive guest relations to all individuals approaching the Front Desk, Liaised with vendors to resolve issues with Internet phone and in-room movies, Issued keycards and escort instructions to bellhops, Cleaned and maintained lobby and common areas restocking supplies and watering plants, Advised housekeeping staff when rooms have been vacated and are ready for cleaning, Deposited guest valuables in hotel safes or safe-deposit boxes. Balanced guest, city, and advance ledgers and prepared credit card and/or cash deposits. Filling of the arrival and departure register. Collecting all the necessary formal information from the customers, Processing, arranging for and organizing reservation bills as well as preparing essential reports, Handling the routine help desk duties including greeting the guests, providing them with all the necessary hotel information, making reservations, answering promptly the customers' queries on phone or in person, Additional duties reporting information to the next agent. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Available any time for guests to deal with their problems and complaints. Ascertains their lodging, purchasing needs. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. A hotel front desk person answers all questions from guests and helps them with their queries. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. Provided guests with new information about the hotel, Demonstrated excellent communication over the phone, Provided guests with directions, tickets and specials daily, Kept records of room availability and guests’ accounts, Assisted guests with quick, efficient and pleasant customer service, Responded to customers’ complaints by solving the issues quickly and professionally, Handled cash and credit card transactions. Checked guests out of hotel and gave change. Reported any abnormal patient condition to manager. Whether it’s at a hotel reception or at the local car dealership, front desk clerks keep things organized so everything goes smoothly. Answered 25+ phone calls per day. Remember to use basic formatting with clear section headings and a traditional layout. Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy. Accommodated special requests whenever possible. A hotel front desk job requires minimum of a Grade 12 education. Handle customer complaints in a timely manner. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Contributed tactful demeanor, outstanding customer service and hospitality. Showcase Your Front Desk Resume Skills. Find out what is the best resume for you in our Ultimate Resume Format Guide. Trained staff and maintained standards in a high-turnover environment. Mirroring exact terms can help if the employer uses an Applicant Tracking System to … Greeted guests, receiving 98% customer service score from manager. Assists in preregistration and blocking of rooms for reservations. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Took reservations and assisted guests with general services. In some cases, your resume would reach 3 pages. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Greet customers immediately with a smile and sincere welcome. Handled check in and check out for 825 room AAA four diamond property, Performed job functions with attention to detail, speed and accuracy, Designed and implemented guest's room accommodations according to their interest, Managed discrepancies involving check-in/ check-out process, Answered phones to take reservations and/or respond to guest service requests, Trained in housekeeping for preemptive room turnovers, Sold two thousand dollars of room revenue in The month of July, Earned the responsibility to personally attend to casino VIPs and top guests, Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guests complaints, Upheld cleanliness, organization and positive morale within the work area. Your hotel front desk resume should probably be between 1-2 pages in length. Handled front desk operations for 100 guest and 300 rooms per day. It’s actually very simple. Headline : Seasoned Front Desk Manager dedicated to bringing organizations the next phase of growth and development.Diligent and motivated to improve processes, streamline operations and increase revenue. Keeping accurate track of all financial records, and maintaining and storing all daily records and reservation sheets forms part of the duties. Also performed tasks using Microsoft Word, Excel and Power point. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Upgraded guests into a higher priced room when possible. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Uses suggestive selling techniques to sell rooms and to promote services of the hotel. Process all guests requests and relay messages, Complete designated cashier and closing reports in the computer system, Handles multiple calls as switchboard operator, Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, Perform other job duties assigned by the Supervisor, Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints. Front Desk Agent Job Description Example. Scheduled reservations for overnight stays or extended stays. Reviewed account information and charges with guests during check-out. Based on the most successful resume samples, candidates need to demonstrate assets such as customer service skills, courtesy, communication abilities, and basic IT skills. September 11, 2015 | By Lauren McAdams. Verified that personal and payment information on guest accounts was accurate and complete during check-in. A winning Hotel Front Desk Employee resume should showcase a candidate’s ability to remain patient and professional in high-stress situations. Well-organized in ... Summary: Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Handle customer complaints or refer dissatisfied customers to a manager. Accommodates special requests whenever possible. Dealing with complaints and handling them. Below you will find an example, tips, and pointers on how best to customize your hospitality resume for the job you are applying for. Dedicated to helping job seekers find work during the pandemic. Now, here’s how to write a front desk resume: 1. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Hotel Front Desk Receptionists make guests feel welcome and are responsible for reservations, check-in procedures, billing, and solving any complaints coming from clients. Demonstrated adeptness at managing customer concerns. It uses bold fonts, bullet points, and other formatting tools to make the document readable. Dec 7, 2019 - Hotel Front Desk Job Description Resume - 27 Hotel Front Desk Job Description Resume , Hotel Front Desk Job Description Resume Template Responded to complaints and situations that required immediate attention. Strong multitasking... Summary: Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. This way, you can position yourself in the best way to get hired. Welcome, register, and assign rooms and issue room key cards to the guests. Assist in pre-registration and blocking or rooms for reservations. Checking guests in/out of hotel using computer system. Tech-savvy highly accurate and efficient in data entry and general operations. 1  The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Ultimately, you will help create a pleasant and memorable stay for our guests. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Find out how to present your expertise in the most effective resume format. A good front desk clerk resume includes a professional summary, core qualifications, experience, and education section. Provide accurate information pertaining to outlet hours and local attractions. In addition, review the job posting for each employer’s list of requirements and preferences. Address all guests requests immediately and follow-up with any accommodations and/or requests to ensure accuracy and completion. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. Summary: Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Maintained exemplary telephone etiquette. A front desk agent is responsible for checking hotel guests in and out of their rooms. To obtain a challenging job in an administrative field that will utilize and further develop my customer service and office skills. Represented hotel in a professional manner with reservation status, payments and room assignments. This free resume template available in Microsoft Word file format and will ideal choice for hotel front desk job opportunity.. Hotel Front Desk Receptionist Resume Examples. The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. Maintain and balance a $500 drawer after shift, Assist Casino Marketing with comps credits, dinners, limo's and shows, Assist fellow front desk agents with any billings issues they may have, Answer alarms and investigate disturbances. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. Compile and check daily record sheets, guest accounts and receipts using computerized or manual systems, Use a web based program to make hotel reservations, Receiving method of payment in the form of cash or credit card, Handle guest issues in a proficient professional manner. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Click here to read more, Home: (555) 322-7337 | Cell: 000-000-0000. Ensured that all wake up calls are handled promptly and properly. Gave answers to 50+ questions from guests daily. Maintain an inventory of vacancies, reservations and room assignments. Team Member. Worked closely with housekeeping coordinating room turnovers, maintenance requests, and maintained up-to-date status reports. This resume template also will be ideal choice for customer service & retail job … Education requirements are minimal, and most Hotel Front Desk Agents make display of a high school diploma in their resumes. Use standard letter size pages, and easy to read fronts between 11-13 in size. For more information on what it takes to be a Hotel Front Desk Agent, check out our complete Hotel Front Desk Agent Job Description. Hotel Front Desk Agent Resume Examples & Samples. Focused on cash-handling policies and procedures. It you are applying for a concierge or front desk manager position, which are more advanced, then you likely have more experience to showcase. Front Desk Manager Resume. Create a first good impression by featuring your best skills that … Job Responsibilities The hotel front desk agent is responsible for a variety of tasks, including the following: • Welcome guests into the hotel’s lobby with a friendly smile and a fast check-in process. Ensured to balance each clerk's shift reports and deposits. Assisting guests with any questions/needs that arise. Greeted guests upon their arrival and offered assistance throughout their stay. Accustomed to providing individual... Summary: Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sale... © 2020, Bold Limited. Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Knows all essential aspects of our resort or hotel operations. Ensured transportation of guest to and from the hotel and managed their luggage. Verified accuracy, completeness and legibility of accounting, reservations and guest service records. Checked guests in/out; dealt with cash and credit card payments of bills. Handled all reservations also booking events and private parties. You should always begin with a summary section. Choose the Best Format for Your Front Desk Resume . Our hotel front desk agent resume sample offers some more examples of important skills for this job. Finally, be sure to include top skills throughout your resume. © 2020 Job Hero Limited. Hotel clerks will use active listening skills to understand the individual needs of each customer. Verified reservations and received payments. Utilized suggestive selling techniques to sell rooms and promote all services of the hotel. Ensured guest requests are met, billing instructions are followed, and valid method of payment established. Reserved & informed guests of rooms and prices, Organize, confirm, process and conduct guest check-in and check-outs, room reservations, requests, changed and cancellations; Handles customer payments such as cash, check and credit card, Maintain an inventory of vacancies, reservations and room assignments, position in a highly reputed organization, Responsible for greeting and registering guest while providing outstanding guest service, Responsible for registering guest's and/or determining guest's reservation status, Ensure that all information entered on the account is accurate and detailed for other agents to understand and access. Handled mail, package, and message with due procedures. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. Bachelor of Arts – Hospitality and Tourism (In progress), Hotel Front Desk Agent @ Hampton inn and suites, Hotel Front Desk Agent @ Ramada Inn by Wyndham, Hotel Front Desk Agent @ Meadowlands View Hotel, Top Skills To Include in a Hotel & Hospitality Resume, Resume Writing Tips for Hotel & Hospitality Professionals, Plan schedule and supervise the work of other 10 Front Desk employees, Process guest arrivals and departures including all necessary payments, Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy, Solid experience in accounting functions such as account Payable/Receivable and auditing, Offer referral for services and handle requests for information, Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby, Arrange for shuttle services and assist with other guest transport needs, Confirm sufficient supplies are ready and available to last the entire shift, Direct phone calls as necessary and ensure incidental services (movies phones video games etc.) Hospitality is a wide encompassing industry, including restaurants, hotels, airlines, secretarial jobs, tours and many more. Hotel Front Desk Job Description Template. Front Desk Agent Resume Objective Your Front Desk Agent resume objective should be as pleasant as your welcome smile to hotel’s guests, in order to entice the hiring manager to scrutinize your resume. Facilitated to answering all phone calls; setting and placing wake up calls; sending and receiving faxes. 2014–2018. All rights reserved. Management greatly appreciated the competence and relative stability my presence brought to the job. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings; Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. • Take payment information for hotel rooms and update the computer reservation system. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Bad Example What Does a Front Desk Agent Do? Hiring managers have little time, and (sometimes) even less patience. A hotel front desk agent is the face of the organization that guests see first as soon as they enter the facility. Management Student Of The Philippines Region Iii Chapter. Answer telephones and take messages and handle guest mail. Concentrated on cleanness and neatness of desk and office areas. Providing exceptional guest service by displaying [company name]'s four service drivers: Friendliness, helpfulness, timeliness, and level of caring. Applicants must address problems guests have with their rooms, collect payments and settle the register at … Simply adapt this resume example to suit your own needs and get ready for the interview call! Contacted housekeeping and maintenance regarding issues with rooms. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Crafting a Hotel Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. There are plenty of opportunities to land a Hotel Front Desk Agent job position, but it won’t just be handed to you. Provide information about services available in the hotel and in the community. Plan schedule and supervise the work of other 10 Front Desk employees. It’s the same here— You need a great resume format to ensure it’s structured and easy to understand. By using one of Resume.io’s field-tested resumes, and following these helpful tips on the creation of your resume, you will be on your way to finding the job … Entry-Level Hotel Front Desk Resume Job Description [Sample] Good Example. Process guest arrivals and departures including all necessary payments. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Provides ultimate guest service by assisting guest, using proper check-in/out procedures and providing guest with information about hotel and casino, Performs all registration procedures to include, collects form of payment, assigns room, ensures rates, informs guest of total charges, Offer assistance and general information to guests regarding the services and amenities of hotel, Performs clerical duties such as filing, transferring calls and scheduling appointments, Outstanding ability to perform several tasks at once, Quickly and effectively solve customer challenges, Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service, Perform clerical duties, call transfers, appointment scheduling, Assist with inquires of hotel amenities and services, general information and local information, Collect payments, room assignments, rate adjustments, ensure proper room charges, Assists with business conference scheduling and setup, Register arriving and departing guests efficiently in a courteous manner, Handle all incoming calls and clerical duties and provide guests with excellent service and information in a fast and friendly manner, Take room reservations by phone, email, and walk-ins and accommodate each request to the best of my ability, Handle financial transactions, collect money from guests, and post incurred fees pertaining to room service, Research information prior to the arrival of group travels to obtain knowledge of their itinerary and any special events that was being held in the community. Registered guests into hotel following established procedures, working in coordination with other employees or departments as required ensuring 100% guest satisfaction. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have. General office duties included answering phones, giving directions and information on the property and the area to guest, handle check-ins and check-outs. Maintaining four star/diamond service standards. What Does a Front Desk Receptionist Do? Coordinate room status updates with the housekeeping department by notifying housekeeping of all checks-outs, late check-outs, early check-ins, special requests, part-day rooms and etc. Hotel Front Desk Agent Resume Examples Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Communication and coordination with other departments. Assist incoming guests with the check-in/out process of the hotel. Hospitality (Hotel Front Desk) Resume Sample. Greeted and registered guests for their stays at hotel. Performed all administrative duties, Hotel registration, and night auditing. Free hotel front desk resume template with minimalist and clean look for your next job opportunity. Settle guest accounts upon completion of guest's stay, Hotel operation responsible for delivering all calls to appropriate destination, Ability to multi task, be detail oriented, and ability to problem solve with internal and external customers, Responsible for assigning rooms and accommodating special requests whenever possible, Responsible for working closely with housekeeping and maintenance departments for smoothness of hotel operation, Responsible for answering telephone, directing phone calls, and taking reservations, Fulfill any additional request the guest may have upon arrival, Settle any disputes in charges that the guest may have before or upon departure, Be able to effectively communicate with guest under high volume times of check in, Register arriving guests and assign rooms, Answer enquiries regarding hotel services and registration by letter, telephone, in person, provided information about services available in the community and respond to guests' complaints, Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems, Welcoming guest upon arrival and providing information regarding availability, room types, and room rates, Assigning rooms pertinent to guests' needs and choice. Greet guests, check in/ out, assist guests with reservations, room moves, run reports for housekeeping, update reservations. He or she provides a brief picture of the customer service the hotel is offering. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Here’s the objective from the above example, with the critical parts bolded and numbered: Experienced hospitality worker (4+ years)1 with a BA in Hospitality Management2. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position.
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